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    Patient Tools
    Patient Tools  /  FAQs


    Answers to your questions about Novant Health Rock Hill Family Medicine can be explored here.

    What types of health insurance do you accept?

    Novant Health Rock Hill Family Medicine accepts most HMO, PPO and POS health insurance plans from companies such as BlueCross & BlueShield, CIGNA and Great West Healthcare. For a complete list of accepted plans, visit our "Billing and Insurance" page.

    As family physicians, can you serve as primary care providers for children as well as adults?

    Yes. Our physicians are board certified in family practice and provide trusted medical care from birth through adulthood.

    What if I have a question after hours?

    Our after hours phone system is focused on addressing urgent health problems. Questions about prescription refills, appointments, billing and other questions of a non-urgent nature cannot be answered after hours. For these types of questions, please call our office during our normal hours of operation (8:00 a.m. to 5 p.m.).

    Are you accepting new patients?

    Yes. We welcome the opportunity to build new health partnerships with all patients in the community.

    What should I bring with me to my appointment?

    1. A list of all medications being taken, or the actual bottles. 
    2. Any vitamins, herbal supplements, or over-the-counter medications you are taking. 
    3. Immunization records and a copy of your previous records if you are transferring from another office. 
    4. Your insurance card - to comply with insurance company requirements, we must see insurance cards at each and every visit. 
    5. List of approved medicines (insurance formulary)

    How long does it take to get an appointment?

    Calling our office at the first sign of illness helps to insure that you receive an appointment time sooner rather than later. Normally, we are able to schedule same-day appointments for those requiring urgent care.

    Do I need a referral from my primary care physician at Novant Health Rock Hill Family Medicine in order to see a specialist?

    To determine whether you need a referral from us before seeing a medical specialist, please view the terms of your insurance plan. Often, this information is listed on your insurance card or can be obtained by calling your insurance company. Our medical providers can refer you to a specialist if your health situation requires it or if your health insurance company requires a referral prior to visiting a specialist.